Return & Refund Policy

We want you to be fully satisfied with your purchase from miscookena. If you're not happy with your order for any reason, we're here to help.

🛍️ Return Eligibility

• You may request a return within 30 days of receiving your item.

• To be eligible, the item must be unused, in its original packaging, and in resellable condition.

• Proof of purchase (e.g., order number or receipt) is required.

🚫 Non-Returnable Items

We do not accept returns on:

• Used or damaged items due to customer misuse

• Final sale or clearance items

• Gift cards or promotional vouchers

• Perishable goods (if applicable)

🔄 Exchange Policy

We do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

📦 Return Shipping

• Customers are responsible for return shipping costs unless the product is damaged or incorrect.

• We recommend using a trackable shipping method. miscookena is not responsible for lost return shipments.

📬 Start a Return

To begin a return, please contact us with your order number and reason for return:

• Email: [email protected]

• Phone: +1 (213) 555-1988

Our Return Address

miscookena Returns Dept.
1342 Sunset Blvd
Los Angeles, CA 90026, USA