FAQ

1. What products do you offer?

We specialize in high-quality kitchen knives, cooking tools, and cookware designed for both home cooks and professional chefs.

2. How can I place an order?

Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept PayPal, and other secure payment options.

4. Is my payment information secure?

Yes. All payments are processed securely through trusted third-party gateways. We do not store your credit card details on our servers.

5. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days within the US. 

6. Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email.

7. What is your return policy?

You may return unused items within 30 days of receipt in their original packaging. See our Return & Refund Policy page for details.

8. How can I contact customer support?

You can reach us via email at [email protected] or call +1 (213) 555-1988 during business hours.

9. What if I receive a damaged or incorrect item?

Please contact us immediately so we can resolve the issue with a replacement or refund.